Change or cancel an order

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Change or cancel an order

Can I add to an existing order?
You can add items to your order up until the point when you confirm payment. Once your order has been confirmed, items cannot be added. If you want to order an additional item after this order has been confirmed, you will need to place a new order.

I've placed my order but my shipping address is wrong. Can this be changed?
If, after you have placed your order, you realise that there is an error with your shipping details, you will need to inform us as soon as possible. You can email us at customerservices@cybercheckout.com.

Because of the level of service we offer, orders are dispatched from us within 24 working hours. If your order has already been sent, your details cannot be changed. If your item is still with us, your details can be changed and corrected before dispatch.

Can I collect my order myself?
Unfortunately we do not offer a customer collection service.

All of our goods are held in a third party warehouse, and customers cannot collect due to health and safety reasons. However, if delivery is going to be a problem for you, you can contact us and we may be able to offer a resolution.

I?ve just ordered my item in error. Can I cancel it?
Yes, you can. If you email us at customerservices@cybercheckout.com with your order details, then we will be able to cancel your order, and refund any money that you may have already paid. Please note this is only possible as long as the item has not despatched. We reserve the right to charge for any resulting courier costs.