Cybercheckout Returns Policy

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Cybercheckout Returns Policy

I have just received my order, but it is damaged. What should I do?
Unfortunately and on rare occasions this can happen and parcels can get damaged during transit, despite our best efforts to ensure that the item is well packaged. In cases like this we may ask if you can email photos to us to prove the extent of the damage and that we can use to process a claim with the couriers.

We may then ask and arrange a suitable day for the damaged item to be collected from you and for a replacement to be resent.

I have received my order but it is incorrect. What should I do?
Firstly, we apologise if this ever happens. All our items are picked in the warehouse by human beings, and sometimes errors can occur. It?s inevitable, and we do have procedures in place to prevent this from happening. However, nothing is foolproof.

If you do receive the wrong item, you can email us at and we will arrange to have the item collected from you and your correct order dispatched as soon as possible.

I no longer want my item. How can I return it?
If you decide you no longer want your item, this is fine. We allow 30 days for you to decide. If you email us first at within 30 days or your date of receipt then we will email you the returns address.

All we ask is that any unwanted item still be in the original packaging and still be in a condition where it can be resold.

Can Horse Rugs be returned like other items?
Of course they can, however we do ask that these be returned in a clean condition. We understand the rugs need to be tried on and that occasionally they need to be exchanged for a different size. All we ask is that when trying on horse rugs, you place it over a second rug/sheet to prevent it from becoming dirty and covered in hair. If your rug doesn't fit, this can then be returned in the original packaging.

If the rug is returned without the original packaging or in an unsuitable condition, a refund may not be given.

I have received my order but it is faulty. What should I do?
Occasionally we do have items that are faulty. When we buy in bulk from the manufacturers, it is inevitable. In cases like these, we will arrange to have the faulty item collected from you, often to be returned back to the manufacturer, and a replacement will dispatched to you as soon as possible.

My item has been returned. When can I expect a refund?
As soon as your item has been confirmed and checked back into our warehouse, your refund will be issued. This can take upto 14 days from date of collection or the day returned the item.

After that, your refund will be issued back to your original method of payment. With Paypal, your refund should appear almost straight away, but if the money is going back to a card, this can take a few days to appear. It is advised to double check statements, just to ensure there have been no problems with your refund.

I don't want a replacement item. Can I have a refund?
As long as you are still with in the 30 day period from the date of your receipt, then a refund can still be issued if you don?t want a replacement item.